{"id":1312,"date":"2020-10-28T08:20:49","date_gmt":"2020-10-28T07:20:49","guid":{"rendered":"https:\/\/www.treemates.net\/?page_id=1312"},"modified":"2020-10-28T08:20:49","modified_gmt":"2020-10-28T07:20:49","slug":"frequently-asked-questions-answers-for-businesses","status":"publish","type":"page","link":"https:\/\/www.treemates.net\/en\/for-businesses\/frequently-asked-questions-answers-for-businesses\/","title":{"rendered":"Frequently Asked Questions &#038; Answers for Businesses"},"content":{"rendered":"<style id=\"kb-rowlayout_70c1b0-12\">#kt-layout-id_70c1b0-12 > .kt-row-column-wrap{max-width:960px;margin-left:auto;margin-right:auto;}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_70c1b0-12\" class=\"kt-row-layout-inner kt-layout-id_70c1b0-12\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_d76b50-83\"><div class=\"kt-inside-inner-col\"><span><span><a href=\"https:\/\/www.treemates.net\/en\/\">Startseite<\/a><\/span>\n\n\n<style id=\"kb-rowlayout_462208-03\">#kt-layout-id_462208-03 > .kt-row-column-wrap{max-width:960px;margin-left:auto;margin-right:auto;}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_462208-03\" class=\"kt-row-layout-inner kt-layout-id_462208-03\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_814243-05\"><div class=\"kt-inside-inner-col\"><style id=\"kb-rowlayout_3e74d5-e8\">#kt-layout-id_3e74d5-e8 > .kt-row-column-wrap{max-width:960px;margin-left:auto;margin-right:auto;}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_3e74d5-e8\" class=\"kt-row-layout-inner kt-layout-id_3e74d5-e8\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\">\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_0ba40a-53\"><div class=\"kt-inside-inner-col\">\n<h1 id=\"kt-adv-heading_9c08e9-e4\" class=\"kt-adv-heading_9c08e9-e4 wp-block-kadence-advancedheading\">Frequently Asked Questions &amp; Answers for Businesses<\/h1>\n\n\n\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion\">\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">Is it legal to apply no tax to donations generated through our web shop?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>Yes. Donations are collected as items in transit. According to <a href=\"https:\/\/www.ris.bka.gv.at\/GeltendeFassung.wxe?Abfrage=Bundesnormen&amp;Gesetzesnummer=10004873\" target=\"_blank\" rel=\"noreferrer noopener\"><em>\u00a74 (3) <\/em>of the Austrian VAT Act<\/a>, these amounts are <strong>not considered part of the remuneration<\/strong> and are therefore not included in the VAT assessment basis.<\/p>\n\n\n\n<p>In addition, <a href=\"https:\/\/eur-lex.europa.eu\/LexUriServ\/LexUriServ.do?uri=OJ:L:2006:347:0001:0118:de:PDF\">Art. 79 point (c) of the EU VAT Directive<\/a> indicates that <strong>no VAT should be charged on genuine transitory items<\/strong> throughout the EU.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">Is it permissible to put the donation on one invoice together with taxable amounts?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>Yes, that is permitted. It must be <strong>clearly stated on the invoice <\/strong>that the donation is to be forwarded to TreeMates. The amount should be shown separately from the payment under the gross amount of the order.<\/p>\n\n\n\n<p>A legally compliant formulation for this would be \u201cDonation to TreeMates\u201d, for example.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">Does the donation involve an exchange of services between our web shop and the end customer?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>No. If the invoice clearly shows that it is a donation to TreeMates, there is <strong>no exchange of services<\/strong> between the web shop and the end customer.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">What do we do if an order is cancelled or returned?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p><strong>Order cancelled:<\/strong> We recommend that you do not send the donation via the TreeMates API until the order has been completed. If an order is cancelled before completion, no donation will be made to us and the amount already collected can be returned to the customer.<\/p>\n\n\n\n<p><strong>Order returned:<\/strong> If an order is returned to you and the donation via the TreeMates API has already been made, you only have to return the value of the order to the customer. If a customer also wants the donation refunded, they must contact TreeMates directly.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">How does the accounting of the collected donations work between the web shop and the organization?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>On the first of the following month, your business will receive a list of the \u201ctree orders\u201d received via the TreeMates API for the current month and an invoice for the amount to be transferred. This amount must then be transferred to our donation account.<\/p>\n\n\n\n<p>Our donation account:<\/p>\n\n\n\n<p><strong>Steierm\u00e4rkische Bank u. Sparkassen AG<\/strong><br><strong>IBAN:&nbsp;<\/strong>AT98 2081 5000 4313 0780<br><strong>BIC:<\/strong>&nbsp;STSPAT2GXXX<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">Is documentation available for developers?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>Yes. The documentation describes our TreeMates API and contains instructions and downloads of our latest plug-ins for various shop systems.<\/p>\n\n\n\n<p><a aria-label=\"Hier geht's zur Dokumentation\u2026 (\u00f6ffnet in neuem Tab)\" href=\"https:\/\/docs.treemates.net\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Show documentation\u2026<\/strong><\/a><\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">For which shop systems does TreeMates offer plug-ins?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>We currently offer plug-ins for the following shop systems:<\/p>\n\n\n\n<p>WordPress WooCommerce, Shopware 5, Magento 1.9, Magento 2<\/p>\n\n\n\n<p>If your shop system is not included, please send us an email.<\/p>\n<\/div><\/details><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions &amp; 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